Official Press Release
October 23, 2019, San Jose, Calif. – iTalent Digital, the privately held Silicon Valley-based digital consulting company, today announced it has entered into a technology partnership with Zendesk, the platform on which the best customer experiences are built.
iTalent Digital integrates, extends and customizes the robust customer service and engagement functionality of Zendesk’s platform to deliver a solution specific to a company’s business and technical requirements.
The Zendesk customer service and engagement platform is powerful and flexible, and scales to meet the needs of any business. It helps organizations understand their customers, improve communication, and offer support where and when it’s needed most. The products work closely together, sharing data, customer history, and communication channels, so companies have a single, holistic view of the customer and the customer has a unified experience with the company.
“The robust and customer-focused capabilities of Zendesk combined with their stellar customer support made our decision to partner with them an easy one,” said Fred Walters, Chief Innovation Officer at iTalent Digital.
"iTalent Digital’s full-service engineering centers of excellence and deep knowledge of customer engagement technologies makes them a natural partner for Zendesk,” said Ricardo Moreno, VP of Worldwide Partners and Channels at Zendesk.
iTalent Digital is an innovative global woman- and minority-owned digital consulting and software engineering company headquartered in San Jose, California. It helps companies achieve exceptional business outcomes through a suite of digital transformation services such as enterprise collaboration, unified search and relevancy transformation, business insights and analytics, cloud and software development, and change as a service (CaaS).
For more information, visit www.italentdigital.com