Five ways AI-enabled unified search can improve customer self-service and assisted support.
Five ways intelligent unified search can powerfully benefit e-commerce platforms so you can delight more customers.
A brief primer on unified search as well as a simplified anatomy so you can see how intelligent unified search…
One of the things we like about the Khoros customer engagement platform is that it not only has a robust…
In my last post, I explored a list of questions that enterprise community professionals should be asking around generative AI…
They say that a rising tide lifts all boats, but as Warren Buffet famously quipped: “Only when the tide goes…
As we transition into 2023, a decade after Forrester published a report announcing that the Age of the Customer had…
The power and value of digital enterprise communities is well documented. By empowering users to self-support and facilitating access to…
How to create a relevant and effortless customer experience through intelligent mass personalization
For global IT companies, time is of the essence: when IT professionals have a security issue, they need the right…
Wondering how to best approach generating online community engagement? According to Metcalfe’s Law, the value of a network increases with…
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