Enterprise online community management

Enterprise community solutions

With the right approach, communities deliver a high level of service to your customers, which supports customer lifetime value (CLV) and cross-sales, in addition to reducing service and support costs. Industry research shows that customers prefer to self-serve when they have support issues. To take full advantage of online communities, it is important for businesses to work with a partner that not only understands enterprise community technologies but can also maximize community engagement and satisfaction.

iTalent’s team is one of the most qualified community engineering and community management groups in the world. We have the experience and partnerships needed to deliver compelling business impact. We start with the business opportunity and vision and use that as a lens to build a unique and extensible strategy and solution.

We understand that a community “solution” is not a solution until it fits within the organization’s unique processes, applications and systems. We are able to engage collaboratively to build the vision, tactically to understand the processes necessary to optimize the solution and technically to deliver deep integrations within the enterprise environment.

We have uniquely developed an integration platform that makes it easier to deliver an embedded community across web properties. With iTalent’s SmartConX, community content can be shared bi-directionally in other platforms; moreover, content from other sources can be shared in community. This creates the opportunity to not only share content but collaborate with those users that may not be in community via real-time collaboration.