AI-powered customer experience consulting

AI-fueled total experience solutions

Personalization and convenience are now table stakes, not just competitive advantages. Enterprises are expected to deliver the right product, service or information to the right person at the right time, on the right platform – and anticipate needs before the user even articulates them! Companies that can’t provide personalized customer service and support at scale will be left behind. 

iTalent Digital has 20 years of experience working with enterprise clients to optimize the user experience. We leverage deep partnerships with key technology and data platforms such as Microsoft and Khoros, and operate as an integral part of your cross-functional team to deliver superior business outcomes. 

Our team of experts partner with you to: 

• Conduct assessments and identify opportunities 
• Identify the most fitting technological solutions for your specific goals
• Deploy our engineering centers of excellence to create tailored solutions where needed
• Cleanse and prepare your data 
• Integrate platforms, systems and repositories
• Automate processes
• Apply AI for mass personalization, prescriptive and predictive analytics, and operational optimization
• Ensure your solutions meet rigorous ethical, legal and security standards